Yes, The Moonwalkers has been created by Tom Hanks and Lightroom. Tom Hanks is a co-writer, executive producer and narrator.

Please ensure you arrive promptly at the start time as indicated on your ticket. We cannot guarantee entry for guests who arrive late.

Yes, parking is available at The Saunders Castle at Park Plaza. Please visit their website for more information.

No, we do not allow re-entry.

We do not allow outside food or drinks, professional camera equipment or selfie sticks within the show.

We allow photos to be taken without flash however, recording is not permitted. Additionally, professional camera equipment is not permitted within the show.

No, we do not allow outside food or drink. However, guests are welcome to bring a sealed water bottle along.

Yes, our Group Timed entry tickets are available for purchase exclusively through our website for parties of eight or more. Please submit our group form for more information.

No, we do not.

In the Fever App, available on Google Play and the Apple Store.

On the Fever website.

This experience allows date changes up to 24 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.

No refunds are permitted under any circumstances. For more information, you can consult our T&C.

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.You will also find your QR code in your purchase confirmation email.

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Children 4 years and younger enter the show for free and do not require a ticket when accompanying an adult with a ticket.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Yes, the shows contain bright lights that may cause discomfort for people with photosensitive epilepsy or other medical conditions. If this may affect your experience, please consult with a medical professional prior to attending the show.

The exhibit has music and audio playing that might be slightly louder than normal and may cause discomfort to people suffering from sensitivity to loud sounds. If this is your case, we recommend you are accommodated with a proper noise reduction device and consult with a medical professional prior to attending the show.

Yes, the moving images, sounds and lights involved in the immersive experience may cause dizziness, motion sickness or vertigo. If this may affect your experience, please consult with a medical professional prior to attending the show.

Yes, we allow service animals such as guide dogs. No pets are permitted.

As we are a travelling show we do not have wheelchairs or scooters for rent.

Yes, the shows are accessible for guests of all abilities. Our show welcomes wheelchairs, mobile scooters, canes, etc.

Seating is limited and is only available on a first-come, first-served basis. As seating is limited, we encourage guests to leave available seating for those with mobility limitations.

Yes, captioning is available for all performances in subtitles at the top of the screen.